Red tape from agencies that are supposed to help

We can hire someone to help with Andy, but they have to go through four different training classes that can take months, with the dates and times they are available. Andy's grandmother did the classes, and it took several months. After she was done, the agency kept telling me they lost her paperwork, they didn't know who she was, they didn't have her direct deposit forms, after I had mailed them out several times. I eventually had to send them electronically, which I was trying to avoid, because we've had our identities stolen recently. We are trying to be careful, but this agency made it impossible to do so. Once Andy's grandmother was watching him, it still took months for her to get paid, due to all the constant red tape.

Do we want to go through this again with someone else? No. No one wants to come along from an ad and be told to do all this training, and then I'd have to hide the fact that the agency keeps losing their paperwork, and it would just be such a mess. We feel like even though there is "help" out there for us, we really can't access it. We haven't really coordinated for Andy's grandma to watch him either, because she is already watching the baby for us. Things have just been a lot for us lately, and it's been tough.